Privacy Policy

Reliable Plumbing Co. is a licensed and insured plumbing company serving Toronto and the Greater Toronto Area. We are the data controller for any personal information you share with us.

When you request a quote, book a service, or contact us, we may collect:

• Contact information: Your name, email address, and phone number
• Service address: The property address where service is required
• Service details: Description of the plumbing issue, requested service, and any relevant property information
• Payment information: We do not store credit card numbers. Payments are processed through secure third-party providers.
• Communications: Emails and messages you send us, including photos of plumbing issues

We only collect information that is necessary to provide our services.

We use the information you provide to:

• Dispatch a licensed plumber to your location
• Confirm and manage service appointments
• Prepare accurate estimates and invoices
• Respond to your questions and service requests
• Process payments
• Maintain service history for warranty and follow-up purposes
• Send occasional service reminders or promotions — only with your consent

We will never use your information for any purpose not listed here without asking you first.

We do not sell, rent, or trade your personal information — ever.

We may share limited information with trusted service providers who help us operate our business, such as dispatch software, accounting platforms, or payment processors. These providers are contractually required to protect your information and may not use it for their own purposes.

We may disclose information if required to do so by law, or to protect the safety of our staff or clients.

Our website uses basic analytics tools to understand how visitors find and use the site. This may include cookies that collect anonymous data such as pages visited, time on site, and general geographic location (city level only).

We do not use advertising cookies or track you across other websites. You can disable cookies in your browser settings without affecting your ability to use our site.

We keep your information for as long as necessary:

• Active client records: Retained for the duration of our business relationship plus 3 years for warranty and legal compliance
• Quote requests: Retained for 1 year if no service results
• Marketing consent: Retained until you withdraw your consent

After the applicable retention period, your information is securely deleted.

Under Ontario's PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate information
• Deletion: Request that we delete your information (subject to legal retention requirements)
• Withdraw consent: Opt out of marketing communications at any time

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. This includes using secure communication practices and limiting access to your information to staff who need it to serve you.

No method of electronic transmission is 100% secure. While we do our best, we cannot guarantee absolute security.

We may update this privacy policy occasionally to reflect changes in our practices or applicable law. The current version will always be posted on this page with the date it was last updated. We encourage you to review it periodically.

Questions, concerns, or requests about your privacy? Reach out anytime: